FAQ

Yes we do! FREE SHIPPING is available for orders totaling $99 or more and shipped to addresses in the continental US.

Shipping rates vary by the weight of your order, the destination zip code, and the shipping method selected. In addition, all shipping options have been discounted below standard rates, in case you need your order in a hurry. The prices shown are the discounted rates.

For an exact shipping quote for your order: 

1. Place order items into your shopping cart,
2. Select "view cart" at the top of the page,
3. Enter any US zip code in the block provided, 
4. All available shipping methods and their associated rates will display.

You can get an international shipping quote for items in your shopping cart by proceeding to checkout and entering the shipping address and country.

Yes, we do ship to other countries! You can change the destination country when you fill out your shipping information during checkout. You will have the opportunity to review the shipping cost before submitting your order for payment.

We ship via USPS Priority Mail, which according to their website:

NOTE: This is not guaranteed delivery and we have had shipments take as many as 14 business days during peak holiday season. Most of our international customers tell us they receive their packages within a couple of weeks.

IMPORTANT: Every country has its own rules and regulations regarding imported products, which may include custom duties and fees. Please note that your order could be assessed additional charges by your government.

Yes, we do! Just select the appropriate US state when you fill out your shipping information during checkout. US state codes are:

We offer several shipping options to accommodate specific time and delivery needs for our customers. These are in addition to our Standard and Standard PLUS shipping options.

UPS options:

US Postal Service (USPS) options:

Shipping transit times for non-guaranteed shipping methods will vary by the destination zip code. Estimates are typical, but not guaranteed:

• Orders shipped via STANDARD shipping are typically delivered in the continental US in 3-8 business days.
• Orders shipped via STANDARD PLUS shipping are typically delivered in the continental US in 2-5 business days.
• Orders shipped via USPS Priority Mail shipping are typically delivered in the continental US in 2-3 business days.
• Orders shipped via USPS Express Mail shipping are delivered in 1-2 business days. 
• UPS Ground delivery is estimated to arrive according to the following map:

These are estimates and are not guaranteed. Guaranteed delivery options are available for transit times of 1, 2, or 3 days.

For more details see Shipping Info.

Party Swizzle is located at 439 Myatt Dr near Rivergate Mall.

Typical hours are Monday-Friday from 9AM to 5PM. Please let us know what day you will be by to pick up your order.

You may initiate a return and obtain an RMA number by logging into your Party Swizzle account or click here. Once the RMA has been sent in, you will receive an email with important instructions. Please do NOT ship the merchandise until you receive an authorization email from us.

Return items to:

Party Swizzle Returns
439 Myatt Dr.
Madison, TN 37115

If you do not have an account you may contact us at 615-979-0678 or email us here.

For more information see our Return Policy.

Refunds are typically issued the day after returns are processed, therefore you should receive your refund within 1-7 days of receipt of your returned order.

Depending upon your bank, the credit should be visible on your statement within 1-4 business days after the refund is issued.

If you have any questions about your refund, please don't hesitate to contact us.

Because credit card transactions are such a vital part of our business, we utilize 4 levels of safety to ensure that every transaction on PartySwizzle.com exceeds industry standards for credit card security and customer protection.

Layer 1: Secure Sockets Layer (SSL) is a transport protocol that provides a secure channel between two machines operating over the Internet or an internal network. This link ensures that all data passed between the web server and browsers remain private and integral.

GeoTrust® True BusinessID with EV (Extended Validation) is the premium business-class Secure Socket Layer (SSL) security product available, visually confirming the highest level of authentication available among SSL certificates. 

The green bar says it all. If the GeoTrust SSL certificate could talk, it would say "Look at me! You are very secure." During the checkout process you will notice that a portion of the address bar turns green and displays Party Swizzle, Inc. 

This is the highest level of company verification and data encryption available. PartySwizzle.com must go through an extensive evaluation and certification process each year before Geotrust will display the green bar.

This is the same security provided on your banking site. You will notice their name turns green also.

Layer 2: A payment gateway protects credit card details by encrypting sensitive information, such as credit card numbers, to ensure that information is passed securely between the issuing bank (customer) and receiving bank (merchant). 

PayPal is trusted by over 179 million active accounts around the world and has been a well-respected online payments system since 1998. PartySwizze.com uses Paypal's Payflow Pro payment gateway, which uses a digital signature system that is literally hacker proof, along with Dynamic IP protection to verify the transaction is legitimate.

PCI DSS is intended to create an additional level of protection for consumers and reduce the risk of data breaches involving personal cardholder data. Compliance requires quarterly audits and monitoring by a 3rd party.

The PCI security standards are a blanket of regulations set in place to safeguard payment account data security. The council that develops and monitors these regulations are comprised of the leading providers in the payment industry, including American Express, Visa, Mastercard, and Discover.

Before displaying a Google Trusted Stores badge on a merchant's website, Google monitors shipping and customer service records over a period of time. You will find a Google Trusted Stores badge in the bottom right corner for stores that maintain a high score, which you will find at PartySwizzle.com.

Extra Protection: In addition, Party Swizzle.com never has access to your credit card information; it is encrypted and passed directly from the server to the processor. Your credit card information is inaccessible to anyone before, during or after your purchase, unlike in-person transactions.

You may pay via Paypal or American Express, Discover, MasterCard, or Visa credit card. In addition, you can pay with an electronic check via your Paypal account.

We do not accept paper checks or money orders, but you can pay with an electronic check via your Paypal account. If you do not have a Paypal account, you can set one up at no charge at Paypal.com.

We do not charge sales tax, except on orders shipped to addresses in the state of Tennessee. Party Swizzle is located in Tennessee and is required by law to collect sales tax on orders shipped within the state.

Yes, you can make changes or cancel your order, but please note that we try to get all orders out the same day, regardless of the time they are placed. Orders are shipped Monday thru Friday between 3 and 6 PM.

If you have a change or cancellation, please contact us immediately at 615-979-0678 during business hours, or you may email us here after business hours. 

Yes, please call us at 615-979-0678.

Although the website will not allow you to order items that are not in stock, it is possible that we might discover an inaccurate inventory count or a damaged item when filling your order.

In the event an item is damaged or the inventory count is inaccurate, we will contact you via email with your options before shipping your order. We will not ship incomplete orders unless a phone number or email address is not provided on the order.

In addition to the paper invoice enclosed with your order, you may print the Order Confirmation emailed immediately after your order was placed. 

Or, you can access all of your orders and print an invoice with the following steps: 

1. Log into your PartySwizzle.com account 
2. View the appropriate order 
3. Select "Print Version" at the top of the page 
4. Print the invoice 

Each product page will note if the item is "In Stock" or "SOLD OUT" directly below the price. In addition, the actual number in stock will display after "Availability:" under the stock status message.

If there are multiple options, such as, color, size, style etc., choosing a particular option will change the actual number in stock after "Availability:" to the inventory count for that specific option. In other words, choose "Blue" to see the total blue in stock, "Red" for the count of red ones, etc.

Products that will not be restocked will display ** DISCONTINUED ** after the product name.

NOTE: If a product has just recently SOLD OUT or we are unaware that the manufacturer has discontinued an item, the ** DISCONTINUED ** may not yet be displayed.

WAITING LIST: You have the option to add your name to a waiting list for items that are SOLD OUT. You will be notified by email when the item is back in stock. Please note that the waiting list will only notify you when the item is in stock and does not reserve items for your purchase.

All products protected under intellectual property laws are officially licensed.

Generally, we do not accept payment for items that are not in stock. 

However, if you have a large order or time constraint, we sometimes arrange pre-ordering of products expressly for our customers. For these special orders, we obtain payment at the time the order is placed.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Party Swizzle site, if you opt-in to receive this information. You must choose to receive additional information from us, we do not automatically select this option for you. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Party Swizzle site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, an industry standard technology used by most major websites. No personally identifiable information about the user is collected or used in this process.

You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website and opt-out of this data collection, if you wish.

We also work with a third party to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personally identifiable information is transferred to this third party.

Primarily, we use your email address to send order confirmation and shipping information. We will also use your email address if we have a question or problem with your order.

If you opt-in to receive our newsletter, we will use your email address to send information specifically from Party Swizzle. You must choose to receive additional information from us, we do not automatically select this option for you.

Party Swizzle will not share your email address with any third party. We feel strongly about preserving the customer relationships we work so hard to build. We place a high value on your trust in Party Swizzle and our products.

For this reason, we do not even allow advertising on our site and would certainly never sell or provide our customers' email addresses to another party.

Because we buy most products in bulk and have special arrangements with some of our suppliers, many Party Swizzle products are listed at wholesale or deeply discounted prices.

In addition, because we do a significant amount of business with event planners, retailers, and large volume buyers, we try to extend additional savings in the form of quantity discounts available to all of our customers.

NOTE: If you are interested in buying a product that does not list a quantity discount, please contact us to determine if one is available.

Our philosophy is to offer the best price we can to all of our customers. For this reason, instead of offering special discounts to a select few and recoup that cost in higher prices to other customers, we offer everyone the same low prices.

Instead, we frequently put items on sale to extend "coupon codes" for everyone; we just don't make you enter a code.

In addition, because we do a significant amount of business with event planners, retailers, and large volume buyers, we try to extend additional savings in the form of quantity discounts, which are available to all of our customers all of the time.

We have chosen this method because we feel it is the most honest. 

Note: Although we have never offered coupon codes at PartySwizzle.com, there are websites that make this claim to attract more visitors to their site.