MONEY BACK GUARANTEE

We will accept the return of any new & unused product purchased at PartySwizzle.com for any reason for a full refund for 60 days from the date of purchase. Items must be in their original packaging and condition.

In addition, we will refund the STANDARD shipping (3-8 business days) costs associated with the original order or product (Continental US orders only). Shipping costs associated with expedited and upgraded shipping methods, shipping outside the continental US, and partial returns are not refundable.

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ORDERS OUTSIDE THE CONTINENTAL US, including Alaska, Hawaii, US territories & protectorates: We will accept the return of any new & unused product purchased at PartySwizzle.com for any reason for a full refund of the product cost for 60 days from the date of purchase. Items must be in their original packaging and condition.

DAMAGED & DEFECTIVE: We will provide prepaid shipping labels for products that are damaged or broken due to defects in manufacturing or shipping for 60 days from the date of purchase. We cannot accept the return of damaged, broken or defective items after 60 days.

OVER 60 DAYS: Furthermore, we will accept the return of any new & unused product purchased at PartySwizzle.com for any reason for a refund of the product cost for 180 days from the date of purchase. Because we incur unrecoverable costs associated with a purchase after 60 days, a 15% restocking fee will be charged on returns after 60 days.

MISTAKES & ERRORS: Fulfillment mistakes that we make resulting in the shipment of the wrong product to you will also be accepted for exchange or refund for 60 days from the date of purchase. Party Swizzle will replace the merchandise, at our expense, or refund the product cost and STANDARD shipping costs associated with the original order, if applicable.

SPECIAL ORDERS & PRE-ORDERS: Naturally, we are unable to accept returns of products that were pre-ordered and/or special ordered on the customer's behalf.

TO INITIATE A RETURN

You may initiate a return and obtain an RMA number by logging into your Party Swizzle account. Once we receive your RMA request, we will send return instructions and a prepaid shipping label in separate emails. Please do NOT ship the merchandise until you receive an authorization email from us.

Return items to:

PartySwizzle.com Returns
439 Myatt Dr.
Madison, TN  37115

If you do not have an account you may contact us at 615-979-0678 or email us here.

RETURN PACKAGING CONDITIONS

All products must be returned in new and unused condition. Products must be returned in their original product packaging and include all parts, labeling, tags, accessories, and instructions. When practical, items should also be returned in their original shipping containers.

Return shipments must be adequately packaged to avoid damage and breakage, which includes 2-inches of cushioning for fragile items. Wrap items individually with cushioning material and center them in cartons away from other items and away from the sides, corners, top and bottom of the box.

For more information, you can find detailed packaging guidelines by FedEx here: FedEx General Packaging Guidelines.

Please note: We cannot extend refunds or exchanges for products damaged in return shipping, when products are not adequately packed.
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